Policies


SHIPPING

Thank you for visiting and shopping at Dearest Kjaere. Following are the terms and conditions that constitute our Shipping Policy.

All items are handmade one at a time per your order and there is a  2 week processing time prior to shipping. Sometimes parcels will ship sooner, but there is no guarantee of that. If you need your order to arrive by a certain date, please email hello@dearestkjaere.com to inquire about a rush order. Whether or not it is possible to fulfill a rush request is on a case by case basis, based on time alloted/how many garments/etc. and there will be an additional cost.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Dearest Kjaere is not liable for any products damaged or lost during shipping, nor responsible for addresses or other information or garment/size selections incorrectly provided by the customer. If you received your order damaged, please contact the shipping carrier to file a claim. Please review your order before placing it to double check for any entry errors. Sometimes old addresses saved within PayPal or your credit card may become accidentally selected. We ship to whatever address is provided. You will also receive a confirmation email for your order. If you notice any errors at this time, please reach out to hello@dearestlkaere.com as soon as possible to correct them. Modifications to your order will need to be handled within 24 hours before the garment production begins, and address changes within 7 days, to make sure to catch the parcel before it ships out.

Dearest Kjaere is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS/EXCHANGES

Except in the event of wrong items/sizes sent (differing from what is shown in the order document), there are no returns or exchanges.

Since each item is custom made per your order, please be sure to be confident in your selections and your size choice. If you would like assistance with sizing or have any questions about the products, please email hello@dearestkjaere.com prior to ordering.